Find answers to common questions about our artworks, shipping, and services.
Yes. We offer a variety of framing options to complement different artwork styles and interiors. If you have a specific frame design or finish in mind, simply send us a reference image, and we'll be happy to discuss the available options.
We currently accept payment via BCA bank transfer only. A 40% deposit is required after your invoice is issued to confirm your order. NO MARKETPLACES. All orders and communication are handled exclusively through our official WhatsApp number and Instagram direct messages.
IMPORTANT NOTICE: PLEASE BE CAUTIOUS OF ANYONE CLAIMING TO REPRESENT REFINED BRUSHES THROUGH UNOFFICIAL ACCOUNTS OR PHONE NUMBERS. WE ARE NOT RESPONSIBLE FOR TRANSACTIONS MADE THROUGH UNAUTHORIZED CONTACTS.
Simply send us your inspiration, preferred size, and a photo of your space if available. We'll recommend the right dimensions, discuss the concept, and begin once the order is confirmed.
Paintings are typically shipped in custom-built wooden crates or reinforced cardboard boxes. Typically shipped stretched or rolled in a protective tube.
All artworks are approved before shipping, we do not accept returns or exchanges. If your artwork is damaged during transit, please contact us upon delivery, and we'll be happy to assist with a suitable solution